You'll be the person our customers trust most — the one who makes sure the product actually delivers on what the landing page promises. This is the highest-leverage seat in the company for anyone who takes the customer seriously.
Build the customer success function from a strong foundation into a team that scales with the business.
Onboard new customers, uncover the real problem they're solving, and make sure the product fits.
Route hard product feedback back to engineering and design so it actually changes the product.
Lead renewals, expansions, and retention — but never at the cost of a customer's trust.
Write playbooks, scripts, and training so the second hire ramps in weeks, not quarters.
5+ years in customer success, account management, or a close cousin — at a software company.
Track record of leading a book of customers and moving retention / expansion numbers.
Strong writer. Most of the job happens in email, docs, and product feedback threads.
Genuine empathy for the person on the other end of the ticket.
You've hired and managed a small team before.
Experience in one of our portfolio sectors (SaaS, HR tech, fintech, logistics, health).
Light technical skills — SQL, API calls, or scripts — so you can self-serve on data.
Company-matched up to 6% of your salary. Fully vested after your first year.
100% employee premiums covered, 30% for dependents. Multiple plans including PPO and HDHP with HSA.
Fully covered for you and your dependents. No hidden tiers, no surprise copays.
Three weeks of paid time off each year — tracked so everyone actually takes it, not a perk on paper.
Tied to clear product and business outcomes. No opaque formulas, no manager-review lottery.
A one-time stipend for books, courses, conferences, or certifications — if it sharpens you, we'll cover it.
One-time setup stipend for your desk, chair, monitor, and whatever else helps you do your best work.
Company-paid short-term disability, long-term disability, and basic life. Supplemental available.